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HUMAN-CENTRED DESIGN FOR SOCIAL IMPACT

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"Claudia was one of the people who helped me to find my voice."

Laura Ashurst, living with metastatic breast cancer

"Working with Claudia is an absolute joy, she's ambitious, hard-working, curious and creative. She can confidently own and lead any number of complex projects with an unwavering drive to deliver life-changing value and experiences to her users."

Becca Peters, Senior Product Manager, Breast Cancer Now

SYSTEMS CHANGE

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PREVENTATIVE APPROACHES
HACKNEY COUNCIL

Leading on a long-term project to embed the preventative ways of working from the pandemic into frontline practice.

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ROUGH SLEEPING & MENTAL HEALTH PROGRAMME
NHS

Coordinating Mental Health Trusts, Local Authorities and homelessness outreach teams to support people sleeping on the street in London.

COVID-19 RESPONSE IN LONDON
NHS

Supporting a central London region's NHS Gold Command's rapid response to the pandemic.

DIGITAL TRANSFORMATION
BREAST CANCER NOW

Developing and leading the digital skills training programme for the UK's largest breast cancer charity.

CLINICAL TRIALS

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EMBody
King's College London

Leading on lived experience involvement to codevelop a body mindsets-based digital support tool for young adults after cancer.

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ENTRUST
King's College London

Leading on lived experience involvement for the 5-year Wellcome Trust-funded programme exploring how people can build trust in their bodies after cancer.

PRODUCT & SERVICE DESIGN

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BRIDGE BREAST CANCER
FUTURE DREAMS & BREAST CANCER NOW

A codesigned psychological self-reflection tool for women after breast cancer treatment, developed for my Healthcare & Design MSc research project.

BECCA
BREAST CANCER NOW

The Breast Cancer Now pocket information guide to moving forward after breast cancer.

CHILDHOOD ADVERSITY, TRAUMA AND RESILIENCE
HACKNEY COUNCIL

Codesigning a trauma-informed training programme for frontline practitioners in City and Hackney.

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TRAUMA-INFORMED CHILD PROTECTION CONFERENCES
HACKNEY COUNCIL

Applying the ChATR approach to make tangible differences to how families and professionals experience statutory Children's Social Care.

BETTER CONVERSATIONS
HACKNEY COUNCIL

Part of preventative approaches: a digital tool to support holistic conversations and referrals.

LINK WORK
HACKNEY COUNCIL

Part of preventative approaches: codesigning and trialling a model of highly skilled customer service advisors to support the most vulnerable residents navigate services.

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HERE TO HELP
HACKNEY COUNCIL

Rapidly building case management software to help our Covid Helpline team support CEV and isolating residents

USING DATA TO SUPPORT ROUGH SLEEPING OUTREACH
HACKNEY COUNCIL

I initiated this project at Hackney Council having built a relationship with their Rough Sleeping team during my time on the RAMHP project.


I am overseeing a team who are working to visualise the narrative of people sleeping rough and working with the GLA to improve London's CHAIN database.

WHOLE FAMILY EARLY HELP
HACKNEY COUNCIL

Merging three children's services to build a single service that supports children of any age and their families.

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COPD DISCHARGE PATHWAY IN NORTH WEST LONDON
IMPERIAL COLLEGE HEALTH PARTNERS

Codeveloping a community pathway at London North West Trust.

NHS LONDON ESTATES PLANNING TOOL
IMPERIAL COLLEGE HEALTH PARTNERS

A Population Health-focused tool that allows London STPs to make informed decisions on primary care service provision.

DATA-INFORMED DIABETES CARE IN NOTTINGHAMSHIRE
IMPERIAL COLLEGE HEALTH PARTNERS

A Population Health Management approach to commissioning diabetes services.

Get in touch for further information on these projects.

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